Effective Date: September 23, 2026
LUVTrader LLC ("LUVTrader," "we," "us") provides administrative board-management services for airline flight attendants through luvtrader.com and app.luvtrader.com. This policy explains what information we collect, how we use it, and the choices you have.
When you create an account or use our services, we collect: your name, email address, phone number, employee number, home base, and password; your trip board information (trips, dates, statuses, and related notes); payment records for clearing activity you send via PayPal, Venmo, or Zelle; and your subscription billing history. Card payments are processed by Stripe — we never see or store your full card number. We also keep a record of emails and notifications we send you, and of messages you send us through the portal.
We use your information only to run the service: managing and clearing your trip board, calculating balances and reconciliations, processing your membership, sending you service emails (estimates, board updates, reminders, receipts), responding to your requests, and keeping the service secure. We do not use your information for advertising, and we do not sell it to anyone.
If you opt in, we may send you text messages about your account, board-clearing service, trip pickups, payments, and service updates. Message frequency varies. Message and data rates may apply. You can opt out anytime by replying STOP, or reply HELP for help; you can also change your choice in your account settings. Consent to receive text messages is not a condition of purchase. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We share information only with the service providers that make LUVTrader work: Stripe (payments), our email delivery provider (service emails), our hosting and database providers, and — if texting is enabled — our SMS provider. Each processes your data only on our instructions. We may also disclose information if the law requires it. We never sell or rent your personal information.
We keep account and board information while your account is active. Financial records (payments, balances, reconciliations) are retained as required for accounting and tax purposes even after an account is archived. If you want your account removed, contact us and we will delete what we are not legally required to keep.
Your data is stored with access controls so that staff only see what their role requires, passwords are stored encrypted, and all traffic to our sites is encrypted (HTTPS). No system is perfectly secure, but we treat your board and payment history with the same care we treat our own.
You can view and update your personal information in your account, change your email and SMS preferences anytime, request a copy of the information we hold about you, or ask us to delete your account — just email us.
LUVTrader is a service for working airline professionals. It is not directed to anyone under 18, and we do not knowingly collect information from minors.
If we make material changes, we will update the date above and notify you by email or through the portal before the changes take effect.
Questions about privacy or your data: joe@luvtrader.com.