Effective July 27, 2026
This policy applies to LUVTrader management fees, available board credit, clearing costs, cancellations, and pause requests. It should be read together with the Terms of Service and the plan information displayed before payment.
Refunds are limited to available board credit remaining after LUVTrader accounts for clearing costs already paid, incurred, authorized, or reasonably committed for your board. Submitting a request does not guarantee approval. LUVTrader will review the board ledger and any pending clearing activity before confirming the refundable amount.
The monthly management fee is nonrefundable once board management begins. Board management begins when LUVTrader starts bidding, reposting, monitoring, communicating, pricing, or otherwise acting on the submitted board—not only when a trip is successfully cleared.
Clearing costs already paid, incurred, authorized, or committed before a pause, cancellation, or refund request is received are nonrefundable and remain your responsibility. Fees charged by payment processors, financial institutions, or other third parties may also be deducted when those amounts are not returned to LUVTrader.
Use Request Refund in the client portal after the current board is cleared, then confirm that you want the available credit returned rather than kept on your account. Include a note if a payment, clearing cost, or board entry appears incorrect. LUVTrader may request additional information before completing its review.
A pause or cancellation request is effective when received, but operational activity may not stop instantly. LUVTrader will stop new clearing activity as soon as reasonably possible. You remain responsible for clearing costs incurred or committed before the request was submitted. Cancelling service does not automatically create a refund.
LUVTrader will normally review a complete refund request within five business days. Approved refunds are returned to the original payment method when available. After LUVTrader issues the refund, your bank or payment provider may require an additional five to ten business days to post it.
If you believe the displayed credit, clearing costs, or refund amount is incorrect, contact LUVTrader Operations through the client portal before submitting a second request or opening a payment dispute. LUVTrader will review supporting records and correct confirmed ledger errors.